We take utmost care in packaging your orders to prevent any damage, and we work with trusted shipping partners to ensure safe delivery. However, If you receive a damaged or defective book, please contact us by emailing firstname.lastname@example.org. We kindly request you to attach an image or video of the damaged item, if possible, in your email. We offer one free replacement for your order, and we will send you the replacement once we have received the book/books back from you. Amar Ujala Udaan accepts request for replacement of books until 2 days from the date of delivery. Please note that shipping charges for the replacement will be incurred by the customer.
All books purchased from our website are non-returnable. If the book that you receive is damaged, send us a photo or video of the same on our customer care WhatsApp number or email id. After proper examination by the team, we will re-send you the same book in good condition.
You can cancel your order online before the book has been shipped. To cancel, please submit the cancellation request within 12 hours of placing the order. In such cases, the entire order amount will be refunded. If you made the payment using a credit or debit card, the refund will be processed back to the original payment mode/account. Please note that it may take approximately 10 days for the refund to reflect in your account.